Shipping policy

 

Order Confirmation
When you place your order, we will pre-authorise your card. This places a temporary hold on the funds, but your card will not be charged at this stage. We will then check with our supplier that your product is available for immediate dispatch. Once confirmed, we will take payment and dispatch your order. If there is any delay, for example if an item is on backorder, we will cancel the pre-authorisation and contact you to let you know. Please note that your bank may take a few working days to release the held funds.

Order Delivery
Once payment has been taken, we will dispatch your order within 5 working days. We will email you tracking details within 24 hours of dispatch. If you have not received tracking details within 6 working days of placing your order, please email us at contact@arumicompanions.co.uk and we will be happy to help.

Damages
Please inspect all items carefully when they are delivered. If the packaging is visibly damaged, we recommend that you refuse the delivery. If you discover that an item has been damaged, please email clear photos of the damage and the packaging to contact@arumicompanions.co.uk as soon as possible, ideally within 48 hours of delivery, so that we can arrange a repair, replacement or refund and deal with the carrier on your behalf. This does not affect your statutory rights.

Cancellations & Refunds
You can cancel your order at any time before it is dispatched by emailing contact@arumicompanions.co.uk, and we will cancel the pre-authorisation or refund your payment in full.
You also have the right to cancel within 14 days of receiving your order, without giving a reason. To do so, please email us within that period. You must then return the items within 14 days of telling us you wish to cancel. If you cancel after your order has been dispatched, you will be responsible for the cost of returning the items to us, unless they are faulty or not as described.
We will refund you within 14 days of receiving the returned items, or of you providing evidence that you have sent them back, whichever is sooner. Refunds will be made to the payment method used to place the order. We may reduce the refund if an item has been handled beyond what is necessary to check it, in the same way you could inspect it in a shop.

Please see our Refund Policy for full details.