Refund policy

How to return an item

1. Email contact@arumicompanions.co.uk with your order number and the item you'd like to return.

2. We'll reply with the return address and any instructions.

3. Pack the item securely and send it back using a tracked service. Keep your proof of postage.

Please contact us before sending anything back, so we can process your return quickly.

14-day returns

You can cancel your order within 14 days of delivery, then have a further 14 days to return the item. Please return it in the condition you received it. If it has been used beyond what you'd need to try it out in a shop, we may reduce your refund to reflect this. Return postage is paid by you.

30-day satisfaction promise on wellness devices

Our 30-day promise covers our PEMF and red light devices, including CELLER8®, Photizo and OMI. If your first device isn't right for you, you have 30 days from delivery to return it. The device must be complete and undamaged, with all its parts and packaging. Return postage is paid by you. This promise covers whether the device suits you, not specific wellness results, and applies to first-time device purchases only.

Faulty, damaged or not as described

Your rights under the Consumer Rights Act 2015 include:

• Within 30 days of delivery: a full refund.

• After 30 days: a repair or replacement, or a refund if that isn't possible.

• Damaged on arrival: please let us know within 48 hours, with photos of the packaging and product.

We'll cover return postage for faulty or incorrect items. Our devices also come with a manufacturer's warranty; see each product page for details.

Personalised items

Items personalised for you, such as covers embroidered with a name, can't be returned unless they're faulty.

Refunds

Once we've received and checked your return, we'll refund you within 14 days to your original payment method. If you cancel an order within the 14-day period, we'll also refund the original standard delivery charge. If you paid with Klarna, PayPal or Shop Pay instalments, the refund goes to that provider, which will adjust your remaining payments.

Please note

Our PEMF and red light devices are wellness products, not medical treatments. Nothing in this policy affects your statutory rights.

Questions? Email contact@arumicompanions.co.uk

We're happy to help.